General terms and conditions
The general terms and conditions of the online store vikiclick.com are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The online store vikiclick.com is managed by the company BOROTREND d.o.o., Habatova 20, 1236 Trzin.
The General Terms and Conditions determine the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the vikiclick.com online store and the customer.
The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order).
Tax number: SI33818533
Registration number: 8361860000
Date of entry in the court register: 28 January 2019 (District Court in Ljubljana)
emai : [email protected]
Availability of information
BOROTREND d.o.o. undertakes to always provide the customer with the following information:
- a) company identity (company name and registered office, registration and tax number),
- b) contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),
c ) the essential characteristics of the goods or services (including after-sales services and warranties),
- d) the availability of the products (any product offered on the website should be available within a reasonable time),
- e) the terms of delivery of the product (method, place and delivery time),
- f) all prices must be clearly and unambiguously set and it must be clearly indicated whether they already include taxes and transport costs,
- g) method of payment and delivery,
- h) validity of the offer,
- i) deadline for withdrawal from the contract and the conditions for withdrawal
- j) an explanation of the complaint procedure, including all details of the contact person or customer service.
Offer of articles
Due to the nature of online business, the offer and prices in the vikiclick.com online store are updated and changed frequently and quickly.
Prices and offers of items are limited in time, and over time, BOROTREND reserves the right to extend the offer, change the price or withdraw the offer.
All photos of products are symbolic and do not necessarily and fully reflect the characteristics of the product, so they serve only as an informative display!
The purchase contract between the vikiclick.com online store and the customer is concluded in the vikiclick.com online store at the moment when vikiclick.com sends the customer the first e-mail about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both the vikiclick.com online store and the customer. The customer is considered to be the person with the data as stated when placing the order.
The sales contract ( ie the first order status email) is stored electronically on the vikiclick.com server.
All orders placed during the working day before 1 pm will be sent the same day in case of payment on delivery or via Paypal . Orders placed during weekends and holidays will be shipped the next business day.
Methods of payment
The vikiclick.com online store provides the following payment methods:
with cash upon receipt via GLS delivery service (+ € 1.99)
with Paypal to the company account
by credit card
In the case of cash on delivery, the customer pays € 1.99 for the cost of payment by cash on delivery . There is no such charge in the case of payment via Paypal or credit card.
Along with the purchase price for the ordered products, the buyer is also obliged to pay the shipping costs upon receipt of the goods, except when ordering individual items, which have a note next to the description: “postage included in the price” or “free delivery”.
For the delivery of orders in the territory of the Republic of Slovenia, in the case of cash on delivery, the package will be delivered by the GLS delivery service (home delivery or GLS Paketomat . When paying by cash on delivery, the GLS delivery service charges a fee of 1.99 €, in the case of payment by credit card or Paypal this cost is not.The ordered products are delivered to the address you specified as the delivery address.In the case of standard delivery there is no shipping cost, and in the case of express delivery the cost is 1.99 €. Delivery time is 2-3 working days, deliveries take place mostly in the morning, and in case you cannot pick up the shipment at the time of delivery, you can pick it up later at the nearest parcel machine .
We do not charge the cost of sending the order (postage).
Issuance of invoice
The customer receives the invoice by post together with the package or at the e-mail address provided when ordering, after receiving the package.
The invoice breaks down the price and all costs related to the purchase. The buyer is obliged to check the correctness of the data before placing the order.
All prices include VAT. Prices are valid at the time of placing the order. Prices are valid in case of payment with the above methods of payment, under the above conditions.
Despite extraordinary efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, vikiclick.com will allow the buyer to withdraw from the purchase.
Discounts, promotional codes, etc. are generally not added together. Code oz. the discount code cannot be exchanged for cash.
The discount code brings various benefits when purchasing through the online store vikiclick.com and is limited in time, but must be redeemed within a limited time, otherwise it is invalid. You can find the active discount code on the title page of the advertising message, on the page of each department, in our e-newsletter or other media.
In the event that the customer uses the discount code, but later cancels the order with the used code of his own volition, he is no longer entitled to a new benefit from this code.
The discount code is a one-time code, which means you can only use it once. It is not possible to combine different forms of benefits (discount code, promotional code and bonus) within the same order.
Use the discount code:
Only one discount code can be redeemed for one purchase.
Select the product you want to buy and put it in the cart.
When completing the purchase at the checkout, enter the discount code in the DISCOUNT CODE box and click the CONFIRM button.
When you enter the discount code, the value of the discount code is automatically deducted from the price of your order. The amount that still needs to be settled remains.
The organizer of the prize game is the seller BOROTREND doo ., Habatova 20, 1236 Trzin. The participant in the prize game is a natural person who participates in the announced prize campaigns. The winners of the prizes are determined by the computer selection function at random or determined by the commission of the organizer.
The right to participate in the prize game
Participants in the prize game can be natural persons who are citizens of the Republic of Slovenia. Persons employed by the organizer of the prize game and their immediate family members, as well as persons employed by other legal entities related to the implementation of this prize game, may not participate in the prize game. Legal entities cannot participate in the prize draw. Persons who do not accept the rules of the prize game cannot participate in the prize game. It is considered that the participant has accepted the rules of the prize game by participating in the announced prize game.
Rules of participation in the prize game
You do not need to purchase the services or products of the prize draw organizer to participate in the prize draw.
Electronic prize draw
All participants in the prize draw can take part in the draw. One participant can participate in the prize draw only once. The result of the draw is final. No appeal is possible. The winner will be notified of the receipt and method of receiving the prize by e-mail or other means of communication.
Obligations of the winner
It is not possible to pay the prize in cash, nor can it be exchanged for another item.
The winner is obliged to provide the organizer of the prize game in writing with his personal data – name, surname, address, e-mail address and telephone number, all no later than two days after receiving notification that he is the winner of the prize.
Payment of all taxes on prizes (including VAT) is the responsibility of the organizer. The organizer is not responsible for taxes that may occur in connection with any other prizes. If the winner does not fulfill all obligations, it is considered that the winner does not want to accept the prize and thus the organizer in relation to the winner is free of all obligations after this prize game and acquires the right to dispose of the prize for any other purpose. Prizes are not transferable.
If the organizer of the prize game does not receive all the necessary information and a statement that he wishes to receive the prize for any reason within three working days from the moment he sends the winner a notification that he has been drawn, the prize winner is considered unwilling accepted and thus the organizer in relation to the winner is free of all obligations under this prize game and acquires the right to dispose of the prize for any other purpose.
Protection of personal data
The organizer of the prize game protects all personal data obtained from the participants during the prize game in accordance with the regulations governing the protection of personal data. The organizer may use the personal data obtained from the participants exclusively for the purposes for which they were obtained. The participant of the prize game agrees that the organizer may send him notifications regarding the offer of the organizer. The participant or his guardian or legal representative may at any time revoke his consent to the use of personal data obtained in the prize draw for the purposes of direct marketing. The organizer of the prize game reserves the right to organize the award ceremony as a public event. By participating in the prize draw, the participant allows his / her name and address to be used in the audio, photo and video material of the prize draw organizer. The winner allows the organizer of the prize game to publish his / her personal data in the media and on the world wide web for the purpose of informing about the results of the draw or receiving the prize.
Publication of the rules of the prize game
By submitting their data, the participants of the prize game agree that they are familiar with the rules and undertake to act in accordance with the rules of the prize game. In the event of any dispute or ambiguity, these rules shall be considered primary in relation to any other publications, whether in printed, electronic or any other form.
Product selection: On the website vikiclick.com, select the package with the number of products . The selected package is moved to your cart. You can continue with the purchase, with the same product selection procedure or. products, however, you can complete the purchase.
Removing a product from the shopping cart: On the website vikiclick.com, there is a shopping cart icon in the upper right corner, in which (after clicking on the icon) the user is shown the products he added to the shopping cart while browsing the online store. If a user wants to remove a particular product from the shopping cart, he must click on the cart icon and the cross. This will remove the selected product from the cart.
Completion of the purchase: To complete the order, you must fill in the marked fields.
Delivery address : You must provide the required contact information, marked with a red asterisk (name, surname, e-mail address, address, place, postal code and telephone number), which we need to confirm and complete the order and delivery of the product.
Method of payment : You can choose between cash on delivery or payment by credit card ( paypal ).
Discount code : If you have a valid discount code, enter it in the appropriate field DISCOUNT CODE and click the confirm button.
Continuing the order : Click on the BUY NOW button to move to the next step of the order.
Additional offer : On the website you will see an additional offer, which you can skip and thus complete the purchase, but if you would buy the product, it is automatically added to your order by clicking the BUY button.
Order overview : If the order has been successfully placed, Thank you will be displayed. Your order has been accepted. The order number, date, email address, amount and payment method are displayed. The ordered products and price are also shown, including VAT, delivery costs and the payer’s and delivery address.
Purchase notification process
After placing the order, the buyer receives a notification by e-mail that the order has been accepted. The vikiclick.com online store reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The products displayed on the vikiclick.com website are in stock. In case the product is not in stock, vikiclick.com will inform the customer and inform him of the delivery time of the product. If the delivery time is very long and the buyer does not want to wait, the buyer can notify vikiclick.com, which will remove the item from the order and return any funds already paid to the buyer, and other items from the order at the choice of the buyer or delivered or cancel the entire order. vikiclick.com does not take any responsibility for damage caused by longer delivery times or non- delivery of items that the vikiclick.com online store does not have in stock.
The order has been shipped
vikiclick.com prepares and sends the item within the agreed deadline and notifies the customer by e-mail.
In the event that the buyer decides to cancel the order in time, he must immediately notify the seller by e-mail to [email protected] If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service.
Purchase for legal entities
The purchase procedure for legal entities is exactly the same as for natural persons, except that at the end of the purchase he also enters the name of the company and the tax number of the company.
The right of withdrawal of the consumer from the contract
In the case of distance contracts, the consumer has the right to unequivocally inform the company within 14 days to the e-mail address [email protected] or through some other communication channel that he is withdrawing from the contract, without having to state the reason for his decision.
The deadline starts one day after the date of receipt of the items.
In addition to the returned product in the original packaging, the customer who withdraws from the contract must enclose an invoice and a completed complaint form (click on the link).
The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the order. The consumer returns the goods to the address: BOROTREND, doo ., Habatova 20, 1236 Trzin, Slovenia . The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of returning the goods.
We do not accept returned shipments with a ransom. Returned packages sent with a ransom will be rejected.
The consumer must return the item to the seller undamaged, unused and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily necessary to establish the nature, characteristics and functioning of the goods.
The consumer shall not be entitled to withdraw from contracts for contracts which have as their object an article which has been manufactured to the exact instructions of the consumer and which has been adapted to his personal needs and which, by its nature, is not eligible for repayment. best before.
When returning the goods, the consumer also sends an invoice for the goods and personal data and a transaction account to which he wishes to receive the returned payment. We will refund the payment within 14 days of receiving notice of withdrawal from the contract.
Upon withdrawal from a contract where a bonus, discount code or promotional code has been used, these funds are considered a discount and are not returned to the user. Only the amount paid is returned to the user.
A material error is when:
the item does not have the properties necessary for its normal use or for marketing
the item does not have the properties necessary for the specific use for which the buyer is buying it, but which was known to the seller or should have been known to him
the item does not have properties and qualities that have been explicitly or tacitly agreed or prescribed
the seller has delivered an item that does not match the pattern or model, unless the pattern or model was shown for notification only.
The buyer must inform the vikiclick.com online store of any material defect, together with a detailed description, within a legally specified period and at the same time enable an inspection of the item.
Liability for material defects The
seller is liable for material defects that the item had when the danger passed to the buyer, regardless of whether he was aware of it or not. The seller is also liable for those factual errors that appear after the danger has passed to the buyer, if they are due to a cause that already existed before. A slight factual error is disregarded.
Our contractual partner for the delivery of shipments in Slovenia is the GLS delivery service, but the company BOROTREND doo . reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.
The vikiclick.com online store uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The provider does not assume any responsibility and cannot be held liable for any damage to computer / hardware or other property and any viruses that could affect the user’s equipment due to visiting the website, downloading text, images, data.
Ratings, opinions and recommendations
The opinions, ratings and recommendations that customers write are part of the functionality of the online store, and are intended for the community of all users.
vikiclick.com allows the opinion to be written by any user of the online store, and vikiclick.com reviews them before final publication. The vikiclick.com online store will not publish opinions or contributions that are in any way offensive, inappropriate or that, in the opinion of vikiclick.com, do not benefit other users and visitors.
Limitation of liability
vikiclick.com makes every effort to ensure that the information published on the website is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that vikiclick.com sometimes fails to correct the information on the websites. In such a case, vikiclick.com will notify the customer of the changes and allow him to withdraw from the contract or replace the ordered item.
vikiclick.com has the option to withdraw from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious error is considered to be an error in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which vikiclick.com would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.
Exclusion of liability
We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we reserve the right to cancel placed orders that have been affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps. The user must provide appropriate protective equipment before accessing the website.
Complaints and disputes
The company BOROTREND doo . respects applicable consumer protection legislation. BOROTREND doo . endeavors to make every effort to fulfill its duty to ensure an effective complaint handling system.
The complaint is submitted via e-mail [email protected] The appeal procedure is confidential. vikiclick.com will acknowledge receipt of the complaint within five business days, let the customer know how long it will take to process it, and keep them informed of the progress of the process.
vikiclick.com is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle to the consumer not initiating a dispute in court. Therefore, vikiclick.com strives to the best of its ability to resolve any disputes amicably.
Out-of-court settlement of consumer disputes
In accordance with legal norms, vikiclick.com does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
BOROTREND doo ., Which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here :
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
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