Returns and exchange
The right of withdrawal of the consumer from the contract
In the case of distance contracts, the consumer has the right to unequivocally inform the company within 14 days to the e-mail address [email protected] or through some other communication channel that he is withdrawing from the contract, without having to state the reason for his decision.
The deadline starts one day after the date of receipt of the items.
In addition to the returned product in the original packaging, the customer who withdraws from the contract must enclose an invoice and a completed complaint form (click on the link).
The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the order. The consumer returns the goods to the address: BOROTREND, doo ., Habatova 20, 1236 Trzin, Slovenia . The only cost borne by the consumer in connection with the withdrawal from the order is the direct cost of returning the goods.
We do not accept returned shipments with a ransom. Returned packages sent with a ransom will be rejected.
The consumer must return the item to the seller undamaged, unused and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily necessary to establish the nature, characteristics and functioning of the goods.
The consumer shall not be entitled to withdraw from contracts for contracts which have as their object an article which has been manufactured to the exact instructions of the consumer and which has been adapted to his personal needs and which, by its nature, is not eligible for repayment. best before.
When returning the goods, the consumer also sends an invoice for the goods and personal data and a transaction account to which he wishes to receive the returned payment. We will refund the payment within 14 days of receiving notice of withdrawal from the contract.
Upon withdrawal from a contract where a bonus, discount code or promotional code has been used, these funds are considered a discount and are not returned to the user. Only the amount paid is returned to the user.